Feedback and complaints
We want to know when something is working well, and especially when it is not. Raising a concern will never affect the support you receive from us.
How to tell us
- Speak to your support worker or any of our directors
- Email us at team@kinandkindcare.com.au
- Use the enquiry form on our Contact page
- Ask a family member, friend, advocate or support coordinator to contact us for you
You can raise a complaint anonymously if you prefer.
What happens next
We will acknowledge your complaint promptly, look into it fairly, and keep you informed until it is resolved.
If you are not satisfied
You can contact the NDIS Quality and Safeguards Commission at any time, whether or not you have raised the issue with us first. Call 1800 035 544 (7:30am to 3:30pm in WA, Monday to Friday) or visit ndiscommission.gov.au.
If you need help making a complaint, a disability advocate can support you.